o3mall Return Policy

Welcome to o3mall! We understand that sometimes you may need to return an item. We strive to make the return process easy and convenient for you. This policy outlines the conditions under which you can return an item purchased on o3mall.com.

General Return Guidelines

• You can return most new, unopened items sold by o3mall or its third-party sellers within [Number] days of delivery.
• Some exceptions apply. See the sections below for details on specific product categories and conditions.
• Certain products may be subject to restocking fees. See the sections below for details.

Items that Cannot be Returned:

• Downloadable products (e.g., eBooks, software, music)

• Items that have been used or damaged after receipt

• Perishable items (e.g., groceries, fresh produce)

• Items without original packaging (unless the damage occurred during shipping)

• Items that are custom-made or personalized

Exceptions and Conditions:

• Electronics and Appliances: Most electronics and appliances can be returned within [Number] days of delivery, but some exceptions may apply. Please check the product page for specific return information.
• Clothing and Shoes: Clothing and shoes can be returned within [Number] days of delivery, with or without tags. However, items must be unworn and unwashed.
• Jewelry: Jewelry can be returned within [Number] days of delivery. The item must be returned in its original packaging with all certificates.
• Furniture: Furniture returns may be subject to additional restrictions and fees. Please contact o3mall customer service for more information.

How to Make a Return

• Go to your o3mall account and navigate to your order history.
• Locate the order you want to return and click on the "Return Item" button.
• Select the item(s) you want to return and provide a reason for your return.
• Print the return shipping label that will be generated.
• Pack the item(s) securely in the original packaging (if possible).
• Attach the return shipping label to the package.
• Drop off the package at your nearest courier location.

Refunds

• Once we receive your returned item, we will inspect it and process your refund within 5 business days.
• Refunds will be issued to the original payment method used for the purchase.1
• Shipping costs will not be refunded unless the return is due to our error.
• Warranty and Damaged Items

If you receive an item that is damaged or defective, please contact o3mall customer service immediately.
We will work with you to arrange a replacement or refund.

Contact Us

If you have any questions about our return policy, please contact o3mall customer service by phone at +237600000 or by email at mailsupport@o3mall.com 

Additional Notes:

• This return policy is subject to change without notice.
  
• o3mall reserves the right to limit or deny returns at our sole discretion.
  
• By using o3mall.com, you agree to this return policy